Frequently Asked Questions
If you do not currently have access to your account, go to https://payments.ucrra.org/lost-password/ and enter your email address. Check your email, including your spam folder, and follow the instructions provided.
If you can access your account and you just want to update your password, that can be done here: https://payments.ucrra.org/edit-profile/.
Log into your account at https://payments.ucrra.org. Once logged in, all invoices are available on your dashboard. Invoice statuses are clearly labeled as: Paid, Unpaid, Partially-paid, or Overdue. Find the invoice you’d like to pay, and click “View Invoice”. On the individual invoice, find the green “Pay with Card” button in the upper-left corner of the screen. Click on the button and follow the instructions.
To edit your basic account & contact information, including phone, email, and address go to: https://payments.ucrra.org/edit-profile/.
Please note: your username is not editable, but your password can be updated here.
The default due date is 30 days after the invoice was created. You will receive an email notifying you when new invoices are available. The exact due date is listed on the invoice itself, alongside the invoice number, the date created, and the total amount due.
We currently accept in-person cash & check payments, and online credit card payments via this system.
Yes. Credit card payments are processed through the Stripe payment system. No card numbers are stored directly on this website. Stripe uses a variety of security measures to safeguard both merchants and customers, and is FDIC insured.
If you have an issue with a bill or payment, please contact UCRRA directly. We can be reached at payments@ucrra.org, or (845) 336-0600.